Quick answers to the questions we’re asked most. If yours isn’t here, get in touch.
Working with us
Where do you work?
Across Medway and the whole of Kent, on site, and remotely wherever you are. See where we work.
Do you help home users as well as businesses?
Yes. We help with home WiFi, personal email, laptops, CCTV and smart home setups, with the same care we give businesses. See Home users.
What happens when I get in touch?
A real person reads your message and replies within 1 to 2 working days. We then arrange a call or visit to understand what you need, with no obligation.
Will you explain things in plain English?
Always. We explain what we’re doing and why, without the technical talk, and we write down how things are set up.
Support plans and pricing
How much do you charge?
Every business is different, so we don’t publish a price list. Simplified CARE is a fixed monthly fee per user or device, and Simplified On Demand is charged only for the work done. Tell us about your business and we’ll send a clear, tailored quote.
What’s the difference between Simplified CARE and Simplified On Demand?
Simplified CARE looks after your IT for a fixed monthly fee, with monitoring, updates and priority help. Simplified On Demand is there when you need it, and you only pay for the work done. See support plans.
Is there a minimum contract?
No. There’s no minimum term, and you can move from On Demand to CARE at any time.
What are your support hours?
Monday to Friday, 8am to 6pm.
How quickly will you respond?
During support hours, we aim to respond to urgent Simplified CARE problems within 15 minutes and everything else within an hour. On Demand requests within 24 to 48 hours. These are targets; your Simplified CARE agreement sets out the response time we guarantee.
Are software licences and antivirus included?
No. Licences such as Microsoft 365 are paid for separately. Microsoft 365 Business Premium includes Microsoft Defender for Business; with other licences you’ll need your own antivirus, and we can help you choose.
Services
Do you support Google Workspace?
We work with Microsoft 365 only, and we can move your business from Google Workspace to Microsoft 365. See Microsoft 365 and email.
Can you take over from our previous IT provider?
Yes. Our IT health check reviews what you have, hands admin access back to you and gives you a clear list of what to fix first.
Can you get us Cyber Essentials certified?
We get you ready and help you apply. The certificate itself is issued by an accredited certification body. See Cyber Essentials.
Can you supply equipment?
Yes. We give honest advice on what to buy, source it at a fair price, and deliver and set it up. See Equipment sourcing.
Not sure what you need?
Tell us how your business works and we’ll suggest the simplest way to support it. Every quote is tailored, with no obligation.